Cancelling your contract

If you're a consumer and you agreed your contract with us away from our premises (for example at your home) or at a distance (by phone, email or online), you have the right to cancel within 14 days without giving a reason.

How the 14 days work

For services, the 14 days start from the day after the contract is agreed. For goods supplied on their own, they start from the day after you receive the goods.

To cancel, you need to tell us clearly before the 14 days end. You can use the form below, but you don't have to: an email or letter saying you want to cancel is just as valid. We'll confirm receipt by email.

If work has already started

If you asked us to start work during the cancellation period, you'll need to pay for the work carried out up to the point you tell us you're cancelling. If the work has been fully completed at your request, you can no longer cancel. Goods made or ordered specifically to your requirements may also be excluded. Full details are in our terms and conditions.